General Questions
What is Dubai Perfume Shop?
Dubai Perfume Shop aims to combine the rich, thousand-year-old culture of the Middle East with the Irish market, providing perfume lovers in Ireland with unique and luxurious fragrances.
What types of perfumes do you sell?
We sell Dubai-made perfumes that feature unique and long-lasting scents. Our goal is to bring an Oriental vibe to Ireland, offering fragrances that are distinctive and persistent.
Are the perfumes original?
Yes, we collaborate with some of the largest perfume houses in Dubai and the Middle East. All our perfumes are original and imported directly from Dubai.
Do you offer perfume samples?
Yes, with every online perfume order, you will receive two free samples. Additionally, you can choose which samples you'd like to try from our online range.
Orders and Delivery
How can I place an order?
You can place an order directly on our website, Dubai Perfume Shop. Simply browse our extensive range of perfumes, add your desired items to the cart, and proceed to checkout.
What payment methods do you accept?
We accept a variety of payment methods including Visa, MasterCard, American Express, and PayPal, ensuring a secure and convenient shopping experience.
Do you offer international shipping?
Currently, Dubai Perfume Shop offers shipping within Ireland. International shipping options are not mentioned, so it is best to contact customer service for more details if you are interested in international delivery.
How long does delivery take?
Delivery typically takes 2-3 business days within Ireland. Free delivery is available for orders over €50, and a standard delivery charge of €4.99 applies to orders under €50.
Can I track my order?
Yes, you can track your order. Once your order is dispatched, you will receive a confirmation email with tracking details so you can monitor the delivery status.
Returns and Exchanges
What is your return policy?
You can return any unused and unopened products within 14 days of receipt for a full refund or exchange. The products must be in their original packaging and condition.
How do I return a product?
To return a product, contact our customer service team to initiate the return process. You will be provided with a return authorization and instructions on how to send the item back to us.
Can I exchange a product?
Yes, exchanges are possible. Follow the same process as returns by contacting our customer service team to arrange the exchange. Ensure the product is in its original, unused condition.
What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team immediately. We will provide instructions on how to return the item, and you will receive a replacement or a full refund.
Account and Privacy
Do I need to create an account to make a purchase?
No, you do not need to create an account to make a purchase. However, having an account can enhance your shopping experience by allowing you to track orders and save your details for future purchases.
How do I create an account?
To create an account, go to the login page on our website and select "Create an Account." You will need to provide your name, email address, and create a password. Follow the prompts to complete the registration process.
What should I do if I forget my password?
If you forget your password, go to the login page and click on "Forgot Password." Enter your email address, and a link to reset your password will be sent to you. Follow the instructions in the email to create a new password.
How do you handle my personal information?
Your personal information is handled with the utmost care and security. We adhere to strict privacy policies to ensure your data is protected. Your information is used solely for processing orders, improving your shopping experience, and communicating with you about your purchases. For more details, you can review our privacy policy on our website.
Can I update my account information?
Yes, you can update your account information by logging into your account and navigating to the "Account Details" section. Here, you can update your personal information, including your email address, password, and shipping details.
Promotions and Discounts
Do you offer any discounts or promotions?
Yes, DubaiPerfume Shop offers several discounts and promotions. For example, they currently provide a 5% discount on select items using the code DUBAI. Additionally, they offer free delivery for orders over €50 and charge €4.99 for orders under €50. Every purchase also comes with two free samples of your choice.
How can I use a discount code?
To use a discount code, simply enter the code during the checkout process. There will be a designated field for discount codes where you can apply it before finalizing your purchase. Ensure the code is valid and correctly entered to receive the discount.
Customer Support
How can I contact customer support?
You can contact Dubai Perfume Shop's customer support through email at contact@dubaiperfumeshop.ie. Additionally, you can reach out to them via their social media platforms including Facebook, Instagram, TikTok, Pinterest, and YouTube for assistance.
What are your customer service hours?
Customer service is available from Monday to Friday, 10 am to 5 pm. The service is closed on Saturdays and Sundays.
Do you have a physical store?
Yes, Dubai Perfume Shop has two physical store locations:
- Upper Ground Floor of the Jervis Street Shopping Centre, North City, Dublin, D01 E6N4.
- Liffey Valley Shopping Centre, Fonthill Rd, Clondalkin, Dublin 22.
You can visit these stores during the customer service hours listed above to browse their collection in person.